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Privacy Policy

Last Updated: April 2, 2025

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At EV Elite Transportation Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing our website, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

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  • Personal Information: Name, email, phone number, billing address, and payment details when you book a ride or contact us.

  • Health Information: If you require medical transportation, we may collect relevant health data (e.g., mobility needs) to ensure safe and compliant service, adhering to the Health Insurance Portability and Accountability Act (HIPAA).

  • Website Usage Data: IP address, browser type, device information, and cookies for analytics and improvements.

2. How We Use Your Information

We use collected data for:

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  • Providing and improving transportation services.

  • Processing payments and confirming reservations.

  • Communicating service updates, promotions, or policy changes.

  • Ensuring compliance with HIPAA (for medical and non-emergency transport) and the Americans with Disabilities Act (ADA) for accessibility accommodations.

  • Enhancing website functionality and user experience.

3. Sharing and Disclosure

We do not sell your personal information. Data may be shared with:

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  • Service Providers: Trusted third parties (e.g., payment processors, drivers) only as necessary for service delivery.

  • Legal Obligations: If required by law (e.g., court orders, HIPAA mandates).

  • ADA Compliance: Partnering with accessibility-focused vendors to accommodate riders with disabilities.

4. Data Security

We implement industry-standard measures (encryption, secure servers, access controls) to protect your data, especially sensitive health information under HIPAA.

5. Your Rights

You may:

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  • Request access to or deletion of your personal data.

  • Opt out of marketing communications.

  • Update/correct inaccuracies in your information.

  • File complaints regarding ADA accessibility or HIPAA compliance via our Privacy Contact, Regina Ealy.

    • To file a complaint, simply visit our Contact page and send us a message. To ensure it reaches the right person, please begin your message, "ATTN: Accessibility Coordinator".

    • Or, you may call our office phone number, 866-511-6739

6. Cookies & Tracking

Our website uses cookies to improve functionality. You can disable cookies in your browser settings, but some features may not work properly.

7. Third-Party Links

Our site may link to external services (e.g., Google Maps, RouteGenie, etc). We are not responsible for their privacy practices.

8. Policy Updates

We may revise this policy periodically. Changes will be posted here with an updated "Last Revised" date.

9. Contact Us

For questions about this policy, HIPAA, or ADA-related requests, send us a message via our Contact page.

 

This policy complies with U.S. federal regulations, including HIPAA for protected health information and ADA for accessibility.

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